Gaggia 35008 Carezza Espresso Machine, Silver

This machine is nothing short of a steal for someone on a budget interested in a true espresso machine. The innards of this Gaggia are identical to every one of their models from this one up until the Gaggia Baby (which adds a solenoid pressure relief valve) which retails for around $450. The portafilter is the same commercial grade 58mm hunk of brass, the aluminum boiler is the same as the Gaggia boiler found in their far more expensive machines. There is simply no comparison between this model and any non-Italian made competitor, such as Krups.

That said, one ought to realize that they cannot produce true crema-laden espresso without a grinder capable of producing an even, fine espresso grind, coupled with freshly roasted beans. This machine ought to be paired with the Gaggia MDF grinder, a Rancilio Rocky, or a Mazzer Mini. For those on a budget, you might be able to get away with a Solis Maestro Plus or Capresso Infinity or Vaneli's Maximo, but even these are barely up to the challenge. The Maestro and Infinity will be like driving a car in first gear: you'll get espresso, but not much flexibility in improving your shots. The Maximo is better. Avoid other budget grinders (anything lower than a Gaggia MDF). Gagggia's budget burr grinder (not the MDF), for example, is not up to the task.

Be aware that the price seems to fluctuate on Amazon, but it can typically be bought for just under $200 at the more famous espresso on-line places, and sometimes here at Amazon.

Wow -- ordered this baby when my Krups Gusto bailed on me and a coworker recommended the brand and distributor (I did not order direct from Amazon, but rather from a company based in Oregon that offered free shipping and no sales tax...). I have NOT looked back since -- except to bemoan my lack of measuring forethought; the Carezza was too tall to fit under my 1936-era kitchen cabinets. Its size, especially compared to the aforementioned Krups, has been the only hurdle. Other than that, I am completely impressed and satisfied with the sturdy construction (marine brass innards, people!), power (more bars of pressure than machines over twice the price!), and overall quality (rich, crema-topped heaven) of this Italian Stallion. It even made the move overseas in style -- pulled it out of the crate, started it up, and after 2 months in transit/storage, it performed like a dream. I am a Gaggia convert.

I have received two of these already, and both have had the same piece broken. If you hear plastic rattling around inside your machine, inspect it closely!

I love latte's, cafe con leche, cafe au lait, cappuciono, you name it, but it all starts with that perfect 'pull' of espresso. I read previous reviews of this machine and decided to give it a try after one person seemed about as picky with their coffee drinks as I am. I am very, very glad I did.

At first, it was a learning curve to get used to the machine for espresso and for steamed milk. Different switches control the heater elements for each. In addition, good espresso is really a combination of things: the coffee, its particular grind, the temperature of the machine, the length of time for the espresso process, and the cleanliness of the equipment. There's a yardstick called 'the crema', which is the caramel colored foam that rings the espresso cup when it's made, plus a bit left on top. It's the sign of truly well-made espresso and, my friends, this machine can make as good an espresso as I have had at commerical coffee bars if you only make sure you pay attention to your ingredients and technique also. To summarize, always make sure you have quality coffee roasted espresso/italian/french style, and ground to the espresso-grind specification. Starbucks does this for me and the coffee is perfect! Then, practice packing the coffee into the portafilter until the espresso you make has the 'crema', since packing too tightly or too loosely will effect this. Finally, practice with the steam nozzle to get the right amount of steamed milk and foam, and you're ready. My only complaint is that there is no automatic shutoff for the espresso while it's brewing: you have to watch it and turn the switch off at the appropriate moment. Otherwise, I am very satisfied with this machine.

I ordered my gaggia in dec of 2004, but only just received it three weeks ago. Bar none, it makes THE best espresso I have tasted in my life (far, far, far beyond the muddy tasting stuff that comes out of a $500 starbucks machine!). I highly recommend using Illy Espresso (a sweeter, well-rounded espresso, with a slightly bittersweet chocolate flavor). I have definitely forgone the coffee house trips. Combined with Ghiradelli white chocolate, I have the perfect white mocha every morning, followed by a single shot espresso for a pick-me-up in the early afternoon. An outstanding value. It takes a couple of tries to get great crema, but after my third try, I had a better cup of espresso than most $1,000 machines I have tried at Williams Sonoma. Get a Gaggia, you won't be sorry.

Thought this would be a step up from my old Krups Gusto. Instead it's been a big disappointment mostly because it does not make as good crema as the Krups did. If I use the optional "Perfect Crema" device, it does make beautiful crema but takes well over a minute and sputters liquid and froth making a big mess. Other reviews have indicated the same problem and perhaps a need to enlarge the pinhole.

For yourself or for a good friend, this machine is the perfect purchase! A little more complicated than the machine I once had (the Krups Espresso Bravo), as well as being much better made, this Espresso machine makes espresso and lattes SO good, it's worth the brief confusion. Using the Perfect Crema device was a little difficult at first. I guess the pinhole wasn't fully punched through, but I used a small sewing needle to create a new hole, and now I have wonderful espresso! As a fellow coffee addict warned, this rubber disc should not have a large hole, as it needs to force the espresso through a much smaller opening, to create the perfect crema. And it does!
It gets a little hot, so don't make more than 3 lattes in a row. Let it cool and then start the next one. Also, the clearance of the steaming wand is very short, so make sure you have a proper steaming pitcher and that it is filled only 1/2 full with milk/soymilk, otherwise it spills.
Don't let the water run through the filter without a cup underneath when priming the unit - the drip tray is just for that: drips only!
And, the tamper is a bit flimsy, so tamp gently, or just go buy a nice one.
With these tips in mind, you will have a great time making espresso based drinks. Just be sure to use GOOD espresso and don't skimp - Illy and Lavazza are the best and most recommended coffees for a quality espresso machine like this one.
I'm thoroughly addicted to the Gaggia Carezza. I haven't gone one day without using it since I bought it. Plus, the price is excellent for this machine. Well, well invested in!!

Amazon has already sent me two broken machines, with parts rattling around inside. I'm giving them one more chance because the machine's gotten such great reviews for the $$$. I just wish they'd pack it better.

We were so unimpressed by this machine. With such good reviews - we waited 2 months for this backordered item to ship.
5 days after we received it, we sent it back to Amazon for a refund (very good Customer Service). We read the manual. We watched the Video. We practiced. We tinkered with the grind and tamp. With various beans. Single Vs Double. What we ended up with was the equivalent of expensive Drip Coffee.
We re-commissioned our old $50 Capresso Machine (perfect crema every time) and are completely satisfied. The grass isn't always greener...


I did quite a bit of research before I bought this machine and the reviews were very favorable...I can see why. I have been VERY pleased. Excellent machine for the price paid (quite suprising!). Hints would be that you need to prime machine before use and prep time is a little longer, but definitely worth it. Frothing is easy. Machine itself is very attractive and nice looking on counter. Portafilter was very heavy duty and of excellent quality (similar to commercial). Also please with size of water tank, as I am able to make a number of drinks and it hasn't been an issue. Highly recommend this machine!

I was very disapointed. The design is cheap looking and flatly did not look good sitting in my kitchen. Big and plastic. The engineering aspect was also weak. The wand is way to low to get a cup underneath. If I tamped the coffee a little to firmly there wasn't enough pressure to force water through the filter and it would plug.

With that said, it did make a fine cup of espresso. Definately a step up from anything I have had. Guess I am going to have to bite the bullet and spend a few more $$ for something else.

Although I had to deal with someone in India, Amazon has been very helpful in making my return easy.

Jerry in Calif

This is a great machine and very easy to use once you get use to it...the cd provided was very helpful. I am a hardcore cappuccino drinker (appreciate the foam as much as the crema) and this machine does both very well.

A few tips I have learned since acquiring the machine include:
*Illy Fine Grind Caffe Macinato Expresso works very well with this machine if you do not have a grinder (found mine at William Sonoma.)
*I set my timer for 20 seconds and turn off the brewer after that amount of time; works good for two shots.
*Since I drink cappuccinos I did not have an expresso cup and did not know when to turn off machine before I discovered the timer trick. I went to Starbucks and they sell shot glasses that are perfect and look really good with the machine.
*I could not get my "perfect crema device" to fit so I called importika.com (the support group for Gaggia) and they said not to use the device. In fact, they said Gaggia is no longer going to provide with this machine.
*I was very impressed with Importika....talked to a real person right away who was very knowledgable.

I have had the machine for about 3 weeks and today I made the ultimate cappuccino....perfect expresso and froth. I feel like the "froth queen" and obviously very proud.....but I don't think I will quit my day job just yet.

I've had the Gaggia Carezza machine for about a month now. So far I love it! It's easy to use (once you understand the proper steps to take to make the drink you want) and I've come out with some great espresso and cappuccinos. I still haven't made the "perfect shot" I don't think... I only get a little bit of crema and the color of the espresso is still pretty dark. It doesn't look much like the espresso they make in the instructional DVD. But I think it tastes great, much better than any espresso I've ever had. About the machine itself: it's very easy to clean. I haven't done any heavy maintenance yet, just the quick cleanup after each use, and it seems like even the heavier cleaning would be a snap. It makes some noise if its just on a bare counter, but I've found that putting it on a placemat really dampens some of the sound. I have noticed some dripping from the steam wand, which only started two weeks ago, but it isn't much and the manual says it's normal. Overall, for the price, I think this is a great machine and if I had to buy one for a friend or family member I would purchase the same one again.

This is one of those products, or maybe categories of products, that are a great idea for those who are dedicated to putting in the time to learn how to use it, but may not be for everyone. Just reading the manual about all the steps you have to go thru to make an espresso or cappuccino almost gave me a headache. Then, the section about all the different parts you have to clean. Also, this model doesn't really look like anything special; not bad, but not really impressive looking in your kitchen IMO. I guess that's what you get for $200 in espresso machines.

This may be more of a review of espresso machines in general--as this is the first one I've ever tried, & perhaps they all take this much work to use, &/or learn how to use. I'm hoping Amazon will refund my money--the last time I sent something back I wrangled with them for 2 months trying to get them to credit my account, & finally gave up.

First off let me start by saying they don't call me Mr. Research for nothing. I check re-check and then double check everything I do over and over and over till I know that I have found the best of the best that I can get for the money. So when I bought this machine I was sure that I was going to get what I was looking for. A good quality machine that made high quality espresso, with crema like every one tells me I should have...

From first view I was very happy with the unit, I purchased the "dark gray" model which is exactly what I thought it would be, BLACK. I have no idea whose idea of dark gray this is, but in any case.... Sure the machine was plastic on the outside, what isn't now days? I'm no coffee snob, so I don't expect my Mr. Coffee machine to be stainless steal, why should I expect that of my espresso machine? The most important thing to me is that the unit looks and feels like it will last. This machine has some weight behind it, and the Portafilter is a nice heavy brass unit like I see when I go to the restaurants for a good Cappuccino. The only thing that bothered me about the Portafilter was that they made this nice heavy brass thing with a little plastic piece snapped into the bottom. I haven't had any trouble with it yet, and I don't know if it's replaceable if I do in the future, but when I "tamp" the coffee into the Portafilter I often wonder if I may brake it off pushing it against the counter. Gaggia says you should get about 30lbs of tamping on the unit. (I used a bathroom scale to test my tamping pressure before doing any real tamping..Like I said, I'm Mr. Research). I would have liked it better if the dispensing holes were made from the same molded brass as the rest of the Portafilter is. I would recommend that you spend the extra 30 bucks and purchase a nice conical shaped metal tamper that fits perfectly (58mm) to do your tamping. You'll get a much better, even and accurate pressure then when using the cheap plastic one they give you with the machine.

I have read another review that talked about the handle being an odd size and shape, he said he had a big hand and that may be why, well I think that maybe he was right. I have a smaller (normal size) hand and the handle to this machine felt just fine in it when connecting it to the machine and using it to knock out the coffee from the filter basket. I suppose if I were going to spend more time with it, I would want something I could hold onto for hours, but since the above is all you do with the thing, why would this even be a concern for anyone???

I have read other reviews where people talk about how loud the pump is, well to them I say, WHAT ARE YOU TALKING ABOUT? First off, the pump is only on for about 20 or 30 seconds when you are actually extracting (cool word for dispensing) the espresso into your cup. My machine isn't that loud at all. You want to hear a loud pump, get a "food saver" vacuum sealer, you'll never complain about a loud espresso machine pump again. So for that one I say, GET OVER IT.

It took me about 3 cups of espresso before I got the idea on how to make a good drink. You know, like the ones you see in all the restaurants and instructional videos (if you can find those like I did). Speaking of which, Gaggia has a CD that comes with the machine you can play in your computer. It didn't play on the DVD player so don't bother with that... This disk was a VERY GOOD source of information on what everything is, how it works, what a good cup of espresso should look like, what to do if it doesn't and how to clean up your mess when you're all done. You almost don't have to read the direction book that comes with it if you just watch this video. I wish everything had video instructions like this thing did. My mom would finally be able to set the clock on the VCR.

Now for the milk frothing. The only real complaint that I have with this machine is; the steam stem is a little bit too low on the machine. Unless you use a "smaller" frothing pitcher (like 10 or 15oz type) then you may have a little trouble getting the pitcher out from under the "wand". It's kind of funny actually, they show you in the instructional how to froth the milk, then at the end of the video when the guys done he never shows you how he gets that full pitcher out... Obviously if you don't try to froth enough milk for more then about 2 lattes at a time you should have no trouble getting the pitcher out from underneath the wand. Another problem with the low wand is that when you push the wand back over the drip tray it doesn't go completely over the tray... It tends to hit the drip tray before stowing away into the underneath side next to the "group head" (thing the Portafilter connects to).
The positive side of all this is, this machine has PLENTY of heat and steam to make the milk both HOT and frothy. I've read a lot of people complain about how their machines don't heat up very well and the espresso or milk is too cold. This is NOT going to be a problem with this machine from what I have seen. If you're not careful you may even get that milk too hot for the taste. I don't know about you, but I don't need my espresso to boil as it pours into the glass, a nice steam is all I need to see. Learning to froth is quite easy, and this machine makes it as simple as it can get. Just do what the instructional video shows you to, and in no time you'll be a regular Barista.

Some people have complained about the extra dripping from steam wands and Portafilter assemblies after brewing and steaming are done. For this issue I say, If you don't expect that when using something that has water passing through coffee grinds is going to drip after it sits for a second, or after steaming milk, there wont be a little bit of milk left in the wand to drip out, then you're dreaming. Everything drips a little. For the most part this machine is very good at cutting off any excess dripping when you turn pumps, switches and knobs off that you need to during the espresso making process.


There is no cup warmer on this unit. This hasn't been a problem for me yet. I have found that if I really require my cup to be warmed first then I dispense some hot water into the cup, let it sit for 10 seconds, then pour it out before extracting my espresso.

Finally, all in all I was very happy with the product that I purchased and I feel as if my research paid off. The last single shot of espresso that I made came out like heaven and the milk frothing was perfect with almost zero practice. If you're like me, and just want to get a good machine with a nice professional fell that makes a good cup of espresso for a sweet price.. then this machine is hands down the best for the price.

This machine makes very good espresso at a great price. Be sure to get a good grinder with several settings in the "espresso" range so you can fine tune. It is well made and feels nice.

That being said, mine arrived with a loose pump inside. One of the footings holding the pump down broke off, probably during shipping either from Amazon or from Italy. However, the machine is easy to open and I simply re-glued the footing down just as it was before it broke. Problem solved. I have made many good drinks with it and am glad I bought it.

You will also want small espresso shot cups and a frothing pitcher. You cannot fit regular sized cups in the machine and the frothing nozzle has rather low clearance so a pitcher is nice.

This is a very good Machine at an affordable price. Unlike many in its range, it has a full size close-to commercial quality portafilter. With a proper grind and tamping with 30 lbs. pressure with a good 58mm tamper, you can get an excellent shot with good crema. Make sure you use fresh beans and a good burr grinder. (I use a Gaggia MDF at a 5 or 6 setting)

The little plastic tamper that comes with the machine is basically useless. The drip tray is rather shallow, but if you check it after each use, it's not a problem. The steam wand is a little low if you use a 20 ox. frothing pitcher, which may require moving the machine to the edge of the counter. I don't use the panarello wand, which gives you a little extra clearance, and have no problem getting a good fine microfoam.)

All in all, an excellent value.

This replaced a 10-year old Krups Novo, a thermoblock unit that usually made pretty good espresso with passable crema. This pump and boiler unit, (with a massive filter holder that feels like a weapon) has been a joyous step up. Makes me proud of my Italian heritage. It makes great espresso time and again with ease. Fast and efficient, relatively quiet, a pleasure to use.

Appearance: Average. bit too much plastic, but not unattractive. Kind of neo-modern looking. Appearance is low on my list of priorities anyway.

Setup: Simple. GREAT instructional CD. Assembly of the frothing wand was far more difficult to describe and explain than it was to do, especially since mine arrived assembled. Once primed I was ready to go in about 10 minutes.

Coffee: Superb. With my venerable DeLonghi burr grinder set to #4, and tamping with the right amount of pressure I get delicious smooth espresso with rich crema almost every time. If I don't, it's probably because I had ground too much at once and used coffee ground yesterday or the day before--fresh-ground is what is required. Not sure why people have complained about the tamper--it fits perfectly and works well. If you are pressing hard enough to damage it you are tamping too hard and will not get a good extraction. [Update 12/06: I have seen the light and purchased a solid metal heavyweight 58mm tamper. It is MUCH easier to use, fits the filter holder snugly, and tamps consistently and evenly with a minimum of effort. I now understand the complaints about the plastic tamper. You can get a good tamper and a nifty knock box right here on Amazon for about $30] A bit of practice tamping and with draw time (a 30-second timer helped me at first) made me wonder why I had held onto the old Krups for so long.

Perfect Crema Disc: Silly. Have not tried it since I have not needed it, but it seems to take a page from the Senseo pressure drip coffemakers, forcing liquid through a pinhole to force the creation of foam. Foam is not crema. In addition to the flat rubber disc which fits inside the filter holder, the small bag holding the "Perfect Crema" device also included a small nib-like device which baffles me.

Frothing: Easy, if a bit messy. I rarely drink lattes or cappucino, so this is not a priority for me, but it froths well, easily and quickly reaches optimum temperature. As others have noted, a typical (4.5" high) frothing pitcher is too high to easily slip under and out from under the nozzle, especially when full of hot milk and foam. The nozzle extends too far down to make this spill-proof. Find a shorter (3-3.5" high) pitcher and everything works just fine and spills less.

Cleanup: Good. The drip tray is small and low capacity, so check and empty often. Resevoir, drip tray and frothing nozzle are all easily removed and cleaned. The frothing nozzle removes easily and even dried milk cleans up well if soaked for a bit; be careful not to lose any parts.

Conclusion: Best value I have found (and I have looked around a lot) under $200 for a real boiler & pump espresso machine. GET A GOOD BURR GRINDER with the money you saved on this machine and find the right grind. Use fresh-ground beans, practice tamping a few times and you will quickly become used to perfect espresso in minutes each day.

i'm a coffee addict, now upgraded to an espresso fiend. we got this machine as a wedding gift, and i finally got brave and tried it out. i had a lovely rich espresso with a beautiful crema from the get-go, and it was my first time making espresso EVER.

my only problem is - this machine does not come with anything resembling something in which to put the espresso, whether it be those little stainless steel mini-pitcher things you see the baristas using at the cafes, or just some espresso cups that actually fit the machine. i picked up a couple of cups on sale, and lo and behold, they are too tall and skinny to fit one underneath to catch the espresso! what is a girl to do? if anyone has any product recommendations for a good espresso cup that will fit this baby when brewing a single cup, please let me know!!

EDIT:
i can't change the stars, but i'd give it 5 out of 5. silly me - the double-spout on the portafilter screws right off. no need to worry about shot pitchers.

this is a fantastic machine, although i've found that you really do have to invest in a high-end grinder to make a proper espresso with good crema. the general idea is that the grinder is actually more important than the espresso machine (although, of course you can't expect to get a good espresso from a steamtoy no matter how the grind is). that being said, this is an EXCELLENT starter machine for anyone who want to get serious about espresso but can't see dropping $500+ on the new addiction. $200 in this plus $200+ in a GOOD GRINDER (i picked up a rancilio rocky that's just dreamy), and you're good to go.

another small note - invest in a decent tamper, too. the little plastic guy that comes with this (and with all machines), is hardly adequate, and is actually about 1 mm too small in diameter. the tamper is worth it and makes a huge difference in your shots.

also, always use freshly ground coffee, and the freshest beans you can find (although no fresher than 3 days from roast).

and listen to that n.caine guy up there with his reviews.

This is the first machine I have owned. After doing research on the different brands and models of espresso machines available, I chose this particular model because for the price, the guts of the machine and the portafilter are well made. I've been using it almost daily for two months and am very happy with the performance. It's easy to operate, heats up quickly, and cleans up easily.

I am new to making espresso but I was able to make excellent lattes. No more running to sbucks for latte.

I've owned this for a year. I love the design, and the quality of the parts. It's also extremely quick to heat to espresso or steaming temperature. Easy to froth or steam.

Unfortunately I've yet to master the darn thing. I continue to experiment with different grinds of espresso and different levels of tampness. Clearly this machine cannot handle grinds that are too fine or too tamped. My challenge is finding the right grind and then tamping it just right.

I recommend this machine if you have the patience or curiosity to constantly tinker with it and your own skills. If you want something simple and consistent, I suggest getting something automatic with selector knobs and such. If given a choice between this and an automatic, I would choose this Gaggia again.

I purchased this machine on amazon after doing a bunch of on-line research. I've never made espresso before or even paid attention to the folks at the coffee shops doing it, so I was a little afraid of the thing when it arrived. Coincidentally, a friend from out of town had the exact same machine, purchased after doing his own ton of research and after wearing out an older second hand gaggia (he ruined the boiler by not priming). I was coached over the phone on my first try, and a Christmas visit from the friend sealed up my little goofs. One week after first using this machine I have gone from novice to barista. I even think one of my friends comes over more often because he knows he'll get a good latte! It's easy to use and easy to keep clean. I have fiesta-ware and found the small coffee cups fit perfectly under the brew head and is perfect size for a double. I put the machine toward the front of the counter so when I use my 20 oz steaming pitcher I can hang it over the edge a bit to get the pitcher under the low hanging steaming wand. This machine heats up VERY quickly and is easy to keep the reservoir filled with water. I'm very happy with my purchase and would recommend it to a novice or an expert, as my friend is a long time espresso maker and he finds it perfect.

I am really pleased with this machine. The amount of instructional material that came with it was somewhat daunting (why would I need 2 instruction books plus a CD?), but in fact it is very easy to use with a bit of practice and I'm really enjoying my lattes in the morning (they are at least the equal of the local coffee shops, and my mochas are often better).

I was really excited when I received my machine but that excitement soon turned to frustration. I read the instructions, watched the video and went to the Gaggia website then started to make my first latte. I did get a good double shot for my latte but when it came to steaming the milk, I realized the wand was a total loss. It is placed too low so it's almost impossible to get a steaming pitcher in place without spilling milk all over the counter! I have solved the problem by setting the machine on a stand. For the money I spent, I shouldn't have to do that. It was such a pain to get the thing going in the morning that I went out and bought a Senseo so I could have a decent coffee while still trying to wake up. No more coffee grounds and milk all over the counter when I use the Senseo. I can use the wand, now that the machine is on a stand, on the Gaggia to steam the milk for the coffee from the Senseo but I'm not sure that is worth the $174.99 I spent for the Gaggia Carezza. I will try using the Gaggia for evening coffees and hopefully that will work better or it's going back!!!

Delivery service from Amazon was fantastic!

I'm thrilled with this machine. I'm getting perfect double shots consistantly. I have opted to use Illy Espresso (both pods and pre-ground) I used a scale the first few times to get my 30lbs tamping pressure down, and now experience wonderful espresso in just a few minutes.

I prime the machine before each use for 2 reasons. To heat the utensils (including pitcher) and also to protect the boiler. It's easy to tell by sound when it hasn't been primed properly.

We haven't given up our Coffeehouse visits by any means (something about the atmosphere), we just enjoy our Espresso more often.

I'm about to open my own Espresso Shop so I was extremely picky and did a lot of research, having been told I couldn't come close to getting a comercial equal home machine for less then $500. I was told wrong! My homemade espresso is better then the local shops even though we still frequent them. I highly reccommend starting with Illy coffee if you don't have a really good grinder (Like a Rancillio Rocky to name one)as it makes all the difference, or at least get your local shop to grind your beans equal to what they do for their espresso.

You will enjoy the ease of use/clean up of this little gem immediatly!

Thanks Amazon!


Using this machine for the last couple of months now. So far, it has performed up to expectations. I am a newbie to do-it-yourself good coffee. The sense I have though is that I am getting some very good espressos, lattes and cappuccinos from a combination of this machine and the Gaggia MDF burr grinder (although there are several things you can only get good at with practice).

Cleaning has been quite easy. If you do it right, you don't get the brew head too dirty. Make sure you have a stubby #2 philips head screwdriver handy before you can do the more advanced cleaning.

Decent results with grocery store bought beans. Much better with Lavazza Super Crema. Will keep experimenting with other beans in search of "the best".

As expected in any "non-solenoid" machine (which should cost an extra $100-150 at least), there is some dripping that occurs after brewing, but nothing that can't be handled by the drip tray. There is no mess at all. The frother attachments again work as advertised. I am using improvised frothing pitchers and am still getting very good results.

All in all, not sure how much better it will keep getting as my skills (and coffee beans) improve, but this machine has been all that I expected.

I absolutely disagree with those who said this was complicated to use. I skimmed over the manuals and then started to make really good espresso, etc.. It looks great in the kitchen. I do think the frothing wand is a little low but no deal breaker. I am totally thrilled with this machine.

In fact, my boyfriend, who is very particular, thought the machine worked beautifully. He actually thought the wand location was perfect. It all a matter of opinion.

I was a little put off because it was complicated, and wasn't "dripless" as promised. But then after a couple of months, the steamer stopped steaming. It would start, and then just stop. The shop said I left it ON one too many times and burned out the Steam toggle switch. It was in the shop for months waiting for a part from Italy. They finally fitted it with something else and I took it home, but no luck. I'm going to throw it away and start again.

When I first opened the packaging, I noticed right away how LARGE and PLASTIC the machine looked. Then I used it and found it not as good as the old $99.95 Krups I've had for years. Returned it choosing reason as "not up to expectations,"

For us "entry level" baristas, this machine is ideal. It makes a nice espresso, etc. with pods or ground coffee. Actually, my first cup in the morning comes from my old drip automatic with cone filters. It's only after I've had the first morning jolt that I can think about making espresso. Yeah, I know I can make cafe americano with this thing, using hot water from the frothing wand, but I set up the "drip" the night before and push a button when I get up. So, my second cup is usually an espresso or cappucino (w/soy milk). I also make one mid-afternoon. I have no problem frothing, with or without the frothing wand. My wife likes it, my daughter thinks I make a better shot than the pros at Starbucks, and I have a lot of fun with the machine, and the recipes. I get a bit of a mess on the counter, spilled milk, water dripping from the wand, but so what? It's part of the fun, the art, the mystique of crafting with my own hands - the perfect cup. I have no complaint whatsoever about the quality of the machine. It's a good product, period. Maybe someday I'll want to upgrade my equipment; then again, maybe not. For now, I'm happy with this Christmas present my wife and I gave each other this year.

This is a great machine! We have used this machine daily, since purchase and have had no problems. We looked at many machines including steam and automatic before deciding on this Gaggia. The steamer nozzle is a little low but we bought a frothing pitcher that's short enough to fit under it without making a mess. The pump pressure is great and at 17.5 bars it was the most we could find in this price range which influenced our purchase allot. Anothe rfactor in descision of purchase was the sale price. We got if for almost half off plus it had free shipping. So far the machine works great and my wife hasn't stopped at a coffee shop or stand since we got it. Highly recommended.

Still in the "getting to know you" stage. Espresso quality good but inconsistant flow. Expect to work out the problems with consistancy in the future.

I bought this Gaggia as "birthday present to self" last fall. While it makes excellent espresso with excellent crema when it's working properly, the pump is at best erratic, whether I "prime" it as recommended, or not. I never know when I wake up on any given morning whether the pump unit will have a "good day" and deliver wonderful, robust, hot espresso, or a "bad" one and drip out ultimately cold (by the time it's finished) brew while seeming to strain and sounding anemic. On good days, I'd give this unit 5 stars (if only for the value); on bad days, maybe one. Following the recommendations of others, I have upgraded my grinder to a good quality burr one (Kitchenaid), played with the grind, and done just about everything else imaginable-- same result. My old Krups didn't make such great espresso, but at least it was incredibly reliable.

My advice to those considering this machine: if you can afford an upgrade to a better model, do it. Enough reviewers have had some sort of difficulty with this one to merit giving the purchase a second thought, and there are some very good quality alternatives out there. If you do decide to gamble on this one, good luck... better luck than me, anyway.

This machine is excellent for what it is - a low cost and what seems to me to be high quality espresso machine. My wife and I are espresso machine novices and this machine delivers what we consider to be an excellent cup of latte.

Comparing the machine with friends who also have machines, the Gaggia gets high marks for shipping with a tamper and a quality frothing attachment.

We are satisfied and would recommend this to anyone. There are a few shortcomings for those of you knoweldgeable about these machines should be aware of:

- Lots of leaking during the process of transitioning the output to/from from the steaming nozzle vs. brewing mode.

- The distance between the brewer and the platform on which to place the shot glass is just *barely* high enough for a shot glass.

- There is not enough room to put a frother pitcher under the frothing nozzle with or without the frothing attachment. You need to move the machine to the edge of the counter so the pitcher has enough clearence sitting below the countertop.

- The water basin could be bigger.

Overall - a very solid machine. We love it.


I have used the Gaggia Carezza daily or more than daily since August, it has worked great, and in my opinion makes better espresso than the local Starbucks. I have been using Lavazza crema gusto, which seems to be a very good grind for this machine and gives conistant espresso with good crema. Illy pods work well too for single shots. I have not had good luck with grinding my own coffee or grinding beans at the store. Against the instructions I preheat my milk in the microwave and still get good froth on my milk. A frothing picture helps. You can also tilt the maching back if using a cup, so you can get the cup out from under the wand with out spilling milk.

I must admit that this machine was a bit a major good surprise. After the first testing shots (tuning the Golden Rule provided on the CD documentation), I've got excellent results right at my kitchen!

Great documentation, excellent CD, easy to operate and well packaged. A top class product.

I've used other espresso makers in this price range and there is no comparison. This baby produces the same quality espresso as an industrial sized espresso maker. About half of every shot is delicious crema. I think the best feature is the steamer nozzle. There is no need to use a needle to clean the holes in the steamer nozzle. I just remove the nozzle cover, rinse it off, wipe any milk spray off of the stem with a sponge or wet cloth, and return the nozzle cover. I bought this model for my husband two years ago and after heavy use it is still going strong. I recently moved (divorce) and bought the exact same model for my new home. Unbelievably good value for your money. Buy it.

...and does it with the Capressa Infinity. My first time making home-made espresso. Ground the beans with the Capressa, made the espresso with the Carezza and had perfect crema on the first try. Great combination at good prices.

don't waste your time with this machine. you'll spend hours trying to get a decent expresso- sometimes it works, sometimes it doesn't. after about a month of useage, it will start leaking like crazy.

Like many others, I bought this machine based on its price/benefit ratio and have not been disappointed in the 1 1/2 years that I have been using it (on a near daily basis). This is a solid, reliable machine that makes near-excellent espresso even with the pre-ground coffee that I buy on a weekly basis. I have had no problems making 2 large lattes for my children (that's milk only!) in the mornings for a treat. The plastic housing and tamper are fine with me considering the convenience and affordability of this machine.

To give you some background, I used to work in a coffeeshop in high school, so I know my way around an espresso machine. My boyfriend also has a 4-shot a day habit at Starbucks, so I was looking for a machine that would make good quality espresso, wasn't too expensive, and was better than the basic Krups or Mr. Coffee machines I'd seen in Bed, Bath, and Beyond. I wanted a Saeco machine, but the prices were always more than I wanted to spend. Found a great deal on the Gaggia Carezza, and ordered it despite mixed reviews. I wasn't expecting it to be better than coffee shop coffee, but we've been pleasantly surprised. Right out of the box, it was simple and easy to use. I showed my boyfriend once and he picked up right away. Now he makes his own espresso every morning.

Pros: Easy to use. Easy to clean. It makes some creama, we're still working on tweaking this process. Under $200!!! That's a big pro! Both espresso and steam milk comes out nice and hot.

Cons: The wand is low and close to the counter, so it can be hard to get to. Tamper that comes with the machine is too light and a bit small to adequately compress the espresso. The cover is plastic, not metal, so the paint chips easily.

Bottom line: Is this the greatest espresso machine? No. Is it near professional quality? No. Is it worth the price? Definately! For an espresso machine that's under $200 it does everything it promises, but nothing more.

I bought this for my wife because she loves coffee. She has used it a bunch and loves it. the only reason i didn't give it five stars is because some of the pieces were scrached.

This machine makes a great cup of espresso. The Carezza's weight points to the fact that the inner workings are heavier duty material (with more thermal mass) than many other machines in this price range. The portafilter feels quite massive. The Carezza's boiler heats up in about a minute and switching to frothing takes less than a minute. More than enough steam to froth milk for two cappachinos at a time. Initially, opening up the steam valve usually spouts a bit of liquid water from the wand but, since you know, it is easy to avoid watering down your milk. The silver color plastic housing is not very attractive but aceptable for the price.

Bought this machine after reading all of the reviews. Also purchased tha capresso infinity burr grinder and some freshly roasted beans, and I had a beautiful crema from the first shot! It's easy, straightforward, and makes an amazing and addicitive espresso.

Makes a great cappucino but seems to drip a little on the side not in use. The design is useful and stylish and has a cd with video instructions.

When the Gaggia arrived, a small rubber gasket used in the foaming device was missing. After repeated calls, all unreturned, a month later the gasket arrived. It now makes great foam. The poor rating is for the dismal customer service and parts availability.

The foaming wand is also the weakest link. It takes six fairly small parts to make this work and they seem to be next to impossible to get.

and cappucino and this little machine. I was brought up with espresso and cannoli on Sundays and wanted a good machine for my own home without making a huge investment. This is it. Once you get the hang of it, priming first, brewing second, steaming third, it is really very easy. What I love most is the choice to use grounds or pods (Starbucks espresso pods are fab). I use an old fashioned Pyrex glass stove top perculator to make "regular" coffee and only when I have company. I really wanted an espresso/cappucino machine which I drink a lot more often. Then I did the research and the Gaggia sounded pretty good mechanically compared to other systems (that cost a LOT more). It is all about the "boiler". It works. It's easy. It's counter top friendly. Buy one.

This machine is the only machine I have been able to find in its price range that makes fool-proof espresso. The fineness of the grounds matters, but I can tell you that the unit comes with a part that gives you crema every time (whether you have the proper grind or not). If you get the coffee to be the proper fineness, the special part isn't necessary -- then you will know that you have a good grinder w/ crema every time.

I have tried other "boiler" type units. This one has a pump and therefore is a real espresso machine. I have had mine for about 3 months now and my friends and family won't stop coming over.

I noticed some reviews reporting some difficulty with this product. One set of instructions seem to have been written by someone who might not have spoken English as a first language (product is from Italy after all). I found the CD and the more general set of instructions more helpful, and some experimentation over just this past week has improved the quality of the crema and espresso taste to what seems to me to be very good. Some of the things that were confusing to me to start with were what do you do with the water you collect as the tank fills? (Anything you want, I found out). And one instruction manual's text talked of removing external tank to fill with water but referred to a figure that showed tank being filled in place through a slot on top of the machine (I found out that either way works). I found it very helpful to have already purchased a good coffee grinder so I could adjust the coarseness. Bottom line is this works for me.

With some effort I was able to get this machine to work properly and then there was little difference between the crema produced by this machine and that which comes from the $1,200. machines. Its finicky, oddly documented, although the CD that came with it has a series of short movies that was a nice touch. Mostly I was startled that there is no way to release the steam after a shot is made, twice when I tamped too hard, or some other blockage occurred I blew coffee grounds all over the kitchen when I opened the basket holder. That said, once I figured out the right coffee, grind, and tamping, its been pretty good.

Would buy it again.

This is my first high caliber espresso machine and I'm enjoying learning the art of making espresso the "proper" way - definitely a grown up machine. My previous maker allowed me to make easy and fast espresso drinks, albeit not of the highest quality, but when I coupled it with the frothed milk (which I became very adept at doing), no complaints.

The silver Carezza is elegant, reasonably priced, and of a compact size - three of my most important factors. It acts like a woman in that you CANNOT rush the process and must allow it to warm up. Not doing so produces weak, somewhat watery espresso. I also never realized how much tamping adds or takes away from the taste so this is something that's more art than science. It takes a bit longer to produce a large cup (or two small demitasse ones) but because the taste is richer and more robust, I also tend to drink less.

I continue to use a blade grinder even though the manual recommends that I do not. I've become very good at grinding my beans into the fine grind needed and so far all I've had to do is adjust the tamp or volume of coffee I add to achieve my desired taste. This again seems to be more art than science.

The frother works great but because of the low spout I find it takes a bit more effort to get just the right angle so that I can hold the milk pitcher comfortably and then later expel the air and excess milk into the sink. There's a separate on/off switch for frothing milk that I've forgotten to turn off on occassion - it must be turned on only after the espresso is brewed, hence easy to forget to turn off...well, at least for me.

The only thing that I don't like is how much the filter holder drips. When I get rid of the grounds it usually drips as I turn it over to bang out the grounds, and then again after brewing so I always need a small cup to catch the excess. Seems that by the time I'm done with grinding, pulling, frothing, and emptying there's a bit of mess on kitchen counter. Perhaps as I continue this will become less so.

The setup comes with two manuals - the second is more interesting in that it has recipes and other tips. There's also a CD which I have yet to watch but at some point will.

I'm glad that I purchased this machine and am having fun with it.

Like crema? Then this machine is not for you. Fine grind, coarse grind; firmly or loosely packed; dark, medium, light-roasted beans; Starbuck's, Peet's, you-name-it brand; small, medium, large dollop of coffee; 15, 20, 25 or 30 second brew time. Follow the CD guidelnes to the letter, doesn't matter. Mechanically my unit seems to operate well, but I've yet to brew a shot, single or double, with any crema. Espresso taste? Forget it. A bitter disappointment. Pass on this one.

I got my carezza in june and have been finally getting great, consistent shots with it for about a month now. I drink a double shot twice a day, so at this point the machine has about 150 so double shot pulls on it. And I am quite satisified with it. The only caveat, is you need to pair this machine with a great grinder (I have a gaggia mdf) and the freshest beans possible. If you do these things you will not be let down, and you will end up with pulls much better than any starbucks you've ever tasted (which, I suppose isn't saying much). Good luck!

Got mine today! Unpacked, ran some blank runs through to get everything lubed up and hot. Made my first weee cuppas and... they sucked. I musta tamped waay to hard and just got nastyness. Then I read their manual and messed around with how hard I was tamping the grinds and voila! crema without their silly crema disk! If you see me shaking in the streets 5 years from now help a man out and give me enough beans for a double shot...

Update---
After several months, the above review isn't super useful. Get a good burr grinder, good tamp, practice, [...], throw away the perfect foamy disk, throw away the bottom 1 piece of the milk foaming wand, make microfoam now. Enjoy...

The pump never worked. We read and followed all instructions--there were 2 booklets and a website with 3 different sets of priming and other operating instructions--this is very poor. Customer service was slow and repeated instructions which we had already followed. Technical support sent yet another set of instructions involving an Allen Wrench and a Phillips Head screwdriver. Luckily we have those items in our house. We took it apart and put it back together and the pump still didn't work. Returning it as DOA (free shipping) involved complicated instructions and procedures. We have not yet received acknowledgement of our refund. I would never buy from this company again.

OK, so i'm not rich. at all. but i'm a coffee addict. and after i burned out my last machine ($100 krups jobbie) I decided it was time to go for something real. i knew i couldn't afford it, that it would just be credit card debt, but i knew it would be cheaper to get a nice machine that lasts instead of blowing $100 a year. i got this carezza silver. i really really like it.

the downfalls are the silver plastic isn't really as sexy as the photo shows, and the machine doesn't really stay at pressure for long. two shots and it's down for a good 10 sec to repressurize. but that's good, cuz i shouldn't really be drinking 4 shots anyway. the other thing is the instructional video is in some strange european format (some kind of DVR) that i haven't been able to view anywhere, leaving me to wonder what the heck that chute that opens on the top of the machine is for.

either way. now, we working class drones can have good espresso. huzzah to that.

This machine produces better crema than I've seen anywhere in real life. If you're going to buy a more expensive machine make sure you need to make espresso for more than a handful of people, or want adjustable tempurature gauges and a cup heating feature. Otherwise save your money, buy this machine, and get a really solid burr grinder, since you'll find that having the right grind is even more important than the machine you're using.

I didn't know what perfect crema was until I bought this machine but after 3 or 4 tries, I was getting it. The froth for capuccino is excellent and only took 1 or 2 tries to get that down. Only problem I had was after being away for 4 days, I couldn't get the froth despite thoroughly cleaning all the apparati 3 times. Then I turned on the frother and shot hot water through the frothing tube by turning on the coffee maker (the frother overrides the coffee maker if they are both on). This cleaned out whatever was causing the problem and it's been perfect since. At least every second time that I use the machine I do this for a few seconds. For the money ($200), I would give this machine 6 stars. It even comes with a video instruction disk.

have had the machine two months or so. it does make reasonably good coffee but steamer is difficult to work and does not do a good job. doesn't frothe well and is too long for cups.

Last December, I bought this Gaggia 35008 Carezza Espresso Machine after reading a bit about various home espresso makers and realizing I could never afford one of the sleek all metal models rugged enough to withstand the rigors of deep space travel.

I figured if this machine lasted for nine months, then I would report back, and so far the news remains positive. (I had a bad experience with a cheaper brand that rhymes with hack and drecker.) With a minimum of fuss and effort, we managed to make decent espresso pretty quickly. But as our skills improved, we have been able to finesse very good espresso from this machine: espresso that packs plenty of caffeine and causes people from all parts of the house to levitate into the kitchen.

The various parts and accessories that come with this machine requires that one invest into some sort of enclosure for corralling these lest you not be able to power up the cool sounding "turbo frother" (wouldn't that be a good name for a band) of smack down the finely ground bean with the tamper (proof that an inverted spoon is not cool-sounding enough for this job).

I must confess that the first Gaggia I purchased was DOA, but Amazon had a new one in my hands within a couple of days and this one has not failed.

I must also confess that the so called "soft lines and casing in ABS plastic" are neither distinguishing features nor attractive features. "Soft lines," well, I don't think so. It looks like a cross between a seashell and one of Professor Tolkien's ominous two towers. Why silver? Nothing else in our kitchen is cursed with this particularly ugly fake silvery color, so the Gaggia does not exactly blend in on the counter.

But we like it regardless and as the cold weather approaches will summon the Gaggia to froth and steam regularly.


OK, I don't want to be overly negative. And I HATE buying anything that receives less than 4 stars. So I bought this Gaggia for my hubby. It's supposed to come with this rubber nipple that makes a crema. My problems are that a. the nipple is too big for the place where you put the coffee grounds (sorry I don't know technical terms, i'm no pro here, fellas). So I can't even fit the coffee into the machine with that rubber nipple in it. We called Gaggia and they were like, yeah, there is a problem with those rubber pieces. Don't even use it. But that's the point of buying this expensive machine, isn't it? The beautiful and delicious crema. My husband compares the quality of this machine, without the crema nipple with that of Starbucks coffee. Which he thinks is mediocre. But, you know, he would buy at least one regular coffee at starbucks a day, i'd say. So added up, this machine actually saves us money before the year is out. At least it gives me a few years to save up for something that I really expected. Sad really. But if it tastes like Starbucks, that's not too bad. I like starbucks, actually. I like a really stiff cup of coffee, they don't make that. But what they do make, I like as well. It's too late to return it, unfortunately, or I would in a heartbeat. If you like the Buck, though, buy it. And if you manage to get the right nipple, I believe all of your wildest coffee dreams will come true.

I purchased this machine from Amazon about a year ago and have used it almost everyday since. This is the second espresso machine I have owned (prior one was an inexpensive Delonghi pump machine). I am not a coffee snob but have a fairly good sense for good and bad espresso.

Most of the comments about this machine that are posted on amazon, both the good and the bad, are generally accurate. I've listed my opinion of the pros and cons below:

Pros:
1. Consistent shot of espresso (assuming correct grind)
2. Consistent crema (even without the crema attachment)
3. Fairly quick to heat up
4. Looks decent in a kitchen with all stainless steel appliances
5. Not too loud
6. Easy to clean
7. Comes with very extensive instructions and brewing tips
8. Filter has sturdy feel
9. Price

Cons:
1. Takes time to get accustomed to (see #7 above)
2. MUST have perfect grind. I use a Capresso Infinity to grind my own beans. Before grinding my own beans, it was nearly impossible to get a perfect cup with preground beans.
3. The frothing wand is too low making it difficult to get a cup of milk beneath it.
4. Messy. It drips after you finish extracting a cup and sometimes drips when warming up.
5. Plastic housing could have sturdier feel to it

I purchased this machine after reading and researching all over the web, and thus far the machine has performed exactly as expected. For those unfamiliar with how it works, the directions can be a bit overwhelming, but after you get your first cup going it is quick and easy to keep them going. Machine is good construction, and easy to clean. Overall the best value I could find anywhere for under $200.

I bought this machine for my bf as a gift. At first it seemed a little complicated to figure out where all the parts go but once we got it going we were amazed.
It makes a wonderful expresso (we buy beans from caribou coffee). The milk frother is great. Makes perfect smooth froth.
I highly recomend this machine to anyone who wants to have a coffee shop in their home.


This Espresso maker uses a pump rather than steam. This is an important difference. Steam espresso makers are usually very cheap, in the $40-$50 range. But steam espresso makers cannot generate enough pressure to make the crema. Crema is the beautiful, brown cream found on the top of a perfect espresso. That is what makes an espresso an espresso. If you don't have crema, all you have is just a very strong coffee. Only good espresso makers with a pump can create enough pressure to make crema. Don't be fooled by the cheaper units. This is a good solid espresso maker that makes TRUE espresso.

I'm a low income person, so I saved to buy this item. I spent awhial reading instructions, and wish they were more clear, but when I figured it out it worked perfect, and I really love it. Its simple to use and it makes great Latee's. Im so glad I spent my money on a good machine, and not on one of those cheep ones that you can buy at retail stores.

I purchased this machine approximately two years ago and just had my husband carry it off to his office where there are repairmen present. However, I don't want it back. If someone can fix it, he is welcome to it. The pump failed, the steam spout dripped, and it never frothed properly. It was my first pump machine. I orginally had a Mr. Coffee followed by a Krups (both better than this one), and I thought it was time to upgrade. I'm looking again now but won't look at Gaggia again. I will, however, try another pump machine.

My son has been trying to get me to give him one of my espresso machines. He really likes the Carezza and is now looking for a source for moe coffee!

My husband bought this machine as a Christmas present to replace another one made by a German company. There is no comparison, this is the best. It makes excellent espresso, and the milk gets frothy fairly fast. I have had many espressos but this machine by far outclasses the others. If you are going to have an Italian drink, you need an Italian machine.
If you use the attachment for "crema perfetta" then your milk is outstandingly frothy faaaaast. I only drink skim milk but it gives me great results every time. I honestly recommend this machine, not only because I am Italian, but because the results are outstanding.

This machine works great, but there is only enough room for an espresso cup. I prefer more to drink, and would like to see it set to take at least 6oz. cup. Granted if you are making a larger cup of espresso coffee it is going to be a little deluted, but it is far better than a drip or press. The look and size of the machine works great. It is sleek and designed well for use. The parts are all easy to use and convienent. I highly recommend this for home or office. It's quick, sleek, easy to use and the price is right! Makes a great cup of espresso or capuccino.

I cant express how wonderful this machine is and for the money too!!! Very simple to use, and very powerful as well. Ive had the Mr.Coffee espresso machines and Ive gone through about 4 of them. I finally paid just a little more for this one and Im glad I did. It makes HOT espresso and the pump powers the water through the Espresso grind!! Wish I would have bought one a long time ago!!


The machine is great overall, but you must have to buy a certain mug to fit under the spout where the coffee comes out cause nothing I have fits under it. Also, the milk frother is fairly low so not many mugs fit under that as well. I wish I would have known this before. I guess it is one of those products that you have to buy all of "their" accessories too.

Thanks to all the reviews, I took the plunge and purchased the Gaggia Carezza and I couldn't be happier. In addition to the expresso machine, you will need to purchase 1) a 20 oz (or thereabouts) stainless steel frothing pitcher, 2) a frothing thermometer and 3) two, 2-oz. expresso shot glasses (the double-walled hand blown glass ones from Pavina are very cool) all available from Amazon.com
PROS:
1. The CD that is produced by Gaggia's US distributor is a life saver. The video portion shows how to make the perfect cup and explains how to correct mistakes if something does not work quite right.
2. The filter and filter holder are commercial quality and heavy duty.
3. The entire unit is quality and is not flimsy or light weight. It would be nice if the plastic finish had been a matte, but it is a small issue.
4. My first try didn't work perfectly as I packed the ground coffee too tightly in the filter. The CD showed exactly what would happen and I was able to see the errors of my way and correct the problem.
5. My second attempt, and from that time forward, has been as close to perfection as I could hope. When I wake up, I think about the pleasure about to take place. Much better than Starbucks and very consistant. No problems with frothing or flavor.
6. My beans are French Roast from Costco and I purchased a Gaggia MDF coffee grinder. I agree that the grind is perhaps the most important aspect to making a perfect cup (mine is latte)and I use a setting of "6" with excellent results. This grinder has some annoying traits,but this comment is only for the expresso machine.

CONS
1. I agree with other comments that both the frothing nozzle and the filter drip after shutting off the switches. I place a measuring cup under the nozzle and a small sponge under the delivery spout. Not perfect but it doesn't bother me because the lattes are so great.
2. The cleaning of the seal inside (recessed) the brewing head is the most important and time consuming aspect of clean up. This seal accumulates coffee grounds and they will damage the ring (when the filter holder is locked into place) if not kept clean. This only takes me 15 seconds with a little bruch and a warm/wet cloth. The cleaning of the filters, frothing wand, drip tray, and shot glasses only takes a few seconds under hot water.

This is a great investment that works well and really allows you to make the perfect expresso drinks. If I can do it, so can you.

I just got this a few weeks ago and am in love. This is my first pump machine after having a Krups steam machine for a few years, which I enjoyed, but always wanted something better. Once I discovered some of the better cafes here in San Francisco, such as Blue Bottle and Ritual Roasters, which make incredible espressos and cappuccinos, I couldn't go back to starbucks or my sad little Krups. But I also didn't want to shell out tons of money. So I researched the coffee sites, such as wholelattelove and coffeegeek and amazon reviews and came to the conclusion this would be a good first step, for a descent price. The machine has all the features of pricier products, but skimps on the shell, which is plastic. I thought this wouldn't bother me, but it is a little light. While I'd prefer a heavy, all steel machine, I didn't want to pay extra for ascetics.

Also remember to get a good grinder. I bought a cheap burr grinder which I thought would work, but it didn't produce grounds fine enough or consistant enough to make crema without the "perfect creama" device included with the Carezza (a lot of the reviews here and elsewhere poo-hoo the use of this thing, I'm not sure why, because it does the job).

I also tried buying beans from those earlier mentioned cafes, but their machines ground the beans too fine for the Gaggia, and my shots pulled long, way over the golden rule of 20-25 seconds for a double shot.

Today I used a new grinder, a KitchenAid ProLine Burr Grinder (bought on amazon as a refurbished product for 60 percent less than MSRP) and got beautiful crema without the little rubber disc.

So, the Gaggia Carezza is a great machine if you have time to fool around with grinds and timing, and patience required to start it up properly (by letting it heat up all the elements) and clean it off after use. If you're going to be using it to serve multiple people every day at the same time, the process might get tedious, and you might want to look at machines with two boilers - one to heat the water for espresso and one for steaming, so there's no downtime in between pulling shots and frothing milk. But otherwise, a great little machine for a great price.

I purchase a Gaggia Carezza from Amazon.com in January of 2006. I've been able to consistently make a good espresso. Overall, I've been very happy with the machine, using it two times a day for about a year.

However, just short of the one year mark it stopped working. I contacted the company indicated in the documentation, importika, for assistance. I have in general been pleased with their response time and assistance. However, their intial suggestions turned out to be incorrect and it required some troubleshooting on my part to figure out the problem. Now that I know what is wrong (and how to make it work) and would like a replacement part, they've stopped responding to my inquires. So here are the details for those who want them, summary at bottom.

Step 1
It stopped working one day. Not just the boiler (important later) but no lights at all, completely dead. I checked other power outlets and made sure they were active (using a toaster for that purpose) and it was the unit. I called importika and sent an email. Email turns out to be the best way to contact them. There is no local repair shop in my area.

Step 2
They suggested the power outlet should be checked (a good idea, but I had already checked) and suggested that the "thermal fuse" had probably burned out and provided the information to order a new one. I didn't want to order one until I tested the fuse. Importika kindly and promptly sent me the information I needed to locate the fuse. I opened the unit, tested the fuse and it was fine. I informed them of that.

Step 3
Before I received the initial return email I looked on the web and found some references indicating that the thermal fuse only affects the boiler and shouldn't cause the unit to go totally dead. I sent a note to importika asking if the thermal fuse would cause it to totally fail and they said yes.

Step 3.5
I called Amazon since I was starting to doubt I could get this fixed. They were also very pleasant but were unable to help, it's no longer under warrenty. They also seemed unaware that an importer stood between them and Gaggia in terms of getting help, initially indicating that I should contact Gaggia directly. So I sent an email to Gaggia, without response.

Step 4
I got another email from importika saying that it could be the thermostats and providing the order information. I sent back a note saying that I was starting to be uncertain about my capability to fix it. In the meantime I looked closer inside (which by the way is very easy to do) and discovered the location where the power cord enters. It appeared that there was a fuse block there. I checked that block (after sending a note to importika questioning whether it could be the problem, but receiving no specific reply to that question) with an ohmmeter and it looked fine, no broken connection there.

Step 5
Having an ohmmeter and no good answer yet, I poked around some more and discovered that one side of the main power switch didn't appear to be closing. I poked around some more and traced the wiring from the main power cord through the switch to the main power LED and back, both visually and with an ohmmeter. I discovered that neither the thermal fuse nor the thermostats are in line with the main power LED. As a matter of fact, the only thing in that circuit besides wires and connectors is the top power switch. I flipped the switch and accidently discovered that if you flip it normally it doesn't engage, but if you just tap it slightly on the "off" side after flipping it, it clicks and closes. So the switch isn't operating correctly, and the problem could never have been either the thermal fuse or thermostat, since they are not in the circuit with the main LED. I would have wasted time and money replacing them.

Step 6
I sent a note to importika telling them about my discovery and asking how I can get a new switch (I'm concerned that this one won't continue working for long). No response. I now use it, gingerly, and am waiting for that switch to fail.

Summary
It's a very nice coffee maker for a good price, maybe not reliable.

There are pleasant helpful people at the importer (importika) with limited and mistaken knowledge of failure mode symptoms, but able to provide important information, especially on thermal fuses and thermostats, that may be helpful in many cases.

If you blow a thermal fuse or thermostat, you can get parts and fix it yourself. Anything else seems to be out of the normal realm of self repair alternatives and you need a repair shop, or some technical skill and a way I don't have of getting information and parts.


I had to try several ways but found the method for excellent
(really,really strong though not bitter) shots.

When I purchased this machine 3 months ago, I was new to making espresso. Initially I stuck with the "perfect crema" device which worked well for about a week, then made just a "perfect mess". Once the pin hole in the rubber base becomes clogged, it is useless. Of course, one could periodically punch new holes in it but that held little appeal.

So I tried making the espresso in the conventional way...and here is what I learned. The tamper that ships with the product is too small, when used it allows the water to percolate along the sides of the coffee holder rather than thru the coffee itself...the result was coffee without crema. I purchased a 58 mm stainless tamper and that made a big difference; it does require a fair degree of force to tamp it correctly.

The other issue in making excellent espresso is using fresh, oily beans and getting the correct grind. I purchased a Capresso burr grinder and it took a lot of experimenting (for me, the second bar in the "fine" setting works best despite what the manufacturer claims). A better grinder with true settings for espresso would have simplified the process, but I did not want to shell out that kind of money. The Capresso does work well for me.

The machine itself is not pretty and is made predominantly of plastic. It does continue to drip after making the espresso and if I forget to put a dish clothe under it, it does leave a bit of a mess. However, I am making excellent espresso, which is why I bought it.

As an aside, much has been made of the "perfect hockey puck" and the 20 second draw.....I would take the former with a grain of salt, I have made a lot of perfect pucks without any crema.

Others have made reference to the CD which they received; mine did not ship with one. I did have one occasion to contact customer service and they were friendly and very helpful.

In short, there is a learning curve to making excellent espresso and this machine is certainly capable of it.

Do not buy this machine. Terrible Plastic and a motor that makes lots of noice. It can explode any day.
I am from Europe and know about espresso machines.
Now I live in the Caribbean and it is no use to send it back. Costly.
I do not use it any more.
Rene van Nie, Aruba.

I had read the early reviews on several espresso aficionado sites. Thos early reviews are good, but several of the reviewrs have updated their opinions and downgraded their ratings after owning the machine for 6 months or more. I feel the same way.

The internal build of the machine has some good specifications at this price range. When you start using it you can make very decent espresso.

But the problems start after a while. Most are related to design flaws which are still present even thought the internals have been around for three years. The flaws and problems are:

1) incredible amount of leaking. After four months or so my machine started leaking...it got worse and worse. I thought it was my machine only, but checking the forums I saw this was common. I broke down the machine, replaced several (expensive) gaskets and the problem came back in a month. You need a 2' by 1.5' tray under this machine on your counter.

2) height of steam wand and porta-filter. This is an insane design flaw. They are so low as to insure that it is impossible to use the foam wand without tilting back the machine. No standard milk foaming pitcher, or even the smallest ones, fit. The height of the brewing head is also so low that no standard cup fits. I am not talking about mugs, cups won't fit. You have to use a small espresso demitasse, and then transfer. result: cold espresso and more spills.

3) broken portafilter handles. My portafilter handle broke after six months. I was suprised and blamed myself unitl I realized this is extremely common. One sees it on the fourms all the time, and in fact the sole parts distributer in the US lists the handle alone because of this known flaw. (the head is NOT all brass as claimed as the bolt connecting the head to the handle is cheap metal, corrodes, expands and breaks the plastic around it!)

The monopoly on parts replacement means this is a WHOPPER cost to repair. Indeed I ordered the plastic replacement for the handle (nearly $30 with shipping) and waited two months to find out it was back ordered due to demand! They told me my only choice was to replace the entire entire brewyead set (handle and portafilter) for over $55 shipped -- all because of a commonly breaking piece of plastic that would cost about $1 to make! Gaggi is taking its customers for a ride on this. I don't expect them to admit a clearly known flaw but the least they could do is not gouge price the needed part! (they are charging double the price for bread head set and even though the brew head measures a standard width you have to use theirs due to non standard twist lock.)

I replaced the whole brew head and the same part broke again after 8 months. It is made even cheaper than the original. I spent $55 shippled for the part and the flaw is still there! On top of that the plastic part alone, clearly listed because of the common breakage, is still "backordered."

Conclusion: This machine seems like a great deal due to the fact that it uses similar internals as good Gaggia machines in the $300 to $400 range. But the savings is quite short lived in that the leaking is copious and you will need to replace parts at non standard prices (I checked similar gasket and other parts prices for other makers and they are way lower). You will spend a lot of money and time dealing with the flaws.

This machine uses the same components as the higher end Gaggias. Its portafilter is top of the line. I don't think you can find a better machine for the price. I have worked with higher end machines and this is as good or better than most.

The main differences between this low-end machine and the high end ones are: no cup warmer, which I don't really use as I rinse my cups with hot water from the wand when I prime it; no 3-way solenoid, which you only need if you are making multiple cups in rapid succession; the boiler is smaller than some high end machines, which means it can't maintain temp during an extraction as well, but that does have an advantage in a faster warm up; and some of the better machines have brass boilers rather than Gaggia's aluminum, which may increase longevity.

I bought a reconditioned machine and have been using it several times daily for 2.5 years. I've had no problems whatsoever other than recently replacing the group gasket, which needs periodic replacing on most machines.

I do not like the "froth enhancer" on the steam wand. You can't get microfoam with this thing. I removed the end of the enhancer and froth with the bottom part that attaches to the wand and get excellent results. It also gives you a little more clearance to get a mug under it.

The clearance IS low for the steam wand with the frother on it. One trick is to put the machine on the edge of your work surface. Then you can hold the bottom of the pitcher below the work surface level.

My machine didn't come with a crema enhancer. A good thing in my opinion. Just don't use them.

The machine does have a plastic case. But it is very thick and durable. And all the guts and important parts are the same heavy construction as the high-end Gaggias. The switches are first rate. I have a white Carezza and think it looks pretty good.


I have owned this machine for two years. It made good lattes at the start. If it still ships with the perfect crema device and the plastic wand attachment, do not use them. (I have been told htey are not included any more.) A very fine grind and a good hard tapping are important.

The machine broke (lost its pressure plug) at 8 months old. I got it back from repairs after 6 weeks! That really is too long. It cost me $50 to ship this machine in to fix because I live in the west. Repairs are done in NY.

Then I found that it leaked water. a lot. I sent it back and it came back with a new gasket. (It took less than 6 weeks the second time.) I Could have done that repair at home. It still dripped from the brew head, and all I can figure is that the valve inside needs to be replaced. I don't really know if that will fix it. It is a job I could do myself, but I am kind of over it. The machine still brews, but the coffee is not as good as it used to be.

That said, I am replacing it. In truth, with expresso machines in this price range, I have never found one that works for more than a couple of years. I have owned three. If I make two lattes a daily in that time, I feel that I have paid for the machine.

I am going to try a different brand. Maybe I will have better luck. Then maybe not.

I have owned this machine for two years. It made good lattes at the start. If it still ships with the perfect crema device and the plastic wand attachment, do not use them. (I have been told htey are not included any more.) A very fine grind and a good hard tapping are important.

The machine broke (lost its pressure plug) at 8 months old. I got it back from repairs after 6 weeks! That really is too long. It cost me $50 to ship this machine in to fix because I live in the west. Repairs are done in NY.

Then I found that it leaked water. a lot. I sent it back and it came back with a new gasket. (It took less than 6 weeks the second time.) I Could have done that repair at home. It still dripped from the brew head, and all I can figure is that the valve inside needs to be replaced. I don't really know if that will fix it. It is a job I could do myself, but I am kind of over it. The machine still brews, but the coffee is not as good as it used to be.

That said, I am replacing it. In truth, with expresso machines in this price range, I have never found one that works for more than a couple of years. I have owned three. If I make two lattes a daily in that time, I feel that I have paid for the machine.

I am going to try a different brand. Maybe I will have better luck. Then maybe not.

This machine uses the same components as the higher end Gaggias. Its portafilter is top of the line. I don't think you can find a better machine for the price. I have worked with higher end machines and this is as good or better than most.

The main differences between this low-end machine and the high end ones are: no cup warmer, which I don't really use as I rinse my cups with hot water from the wand when I prime it; no 3-way solenoid, which you only need if you are making multiple cups in rapid succession; the boiler is smaller than some high end machines, which means it can't maintain temp during an extraction as well, but that does have an advantage in a faster warm up; and some of the better machines have brass boilers rather than Gaggia's aluminum, which may increase longevity.

I bought a reconditioned machine and have been using it several times daily for 2.5 years. I've had no problems whatsoever other than recently replacing the group gasket, which needs periodic replacing on most machines.

I do not like the "froth enhancer" on the steam wand. You can't get microfoam with this thing. I removed the end of the enhancer and froth with the bottom part that attaches to the wand and get excellent results. It also gives you a little more clearance to get a mug under it.

The clearance IS low for the steam wand with the frother on it. One trick is to put the machine on the edge of your work surface. Then you can hold the bottom of the pitcher below the work surface level.

My machine didn't come with a crema enhancer. A good thing in my opinion. Just don't use them.

The machine does have a plastic case. But it is very thick and durable. And all the guts and important parts are the same heavy construction as the high-end Gaggias. The switches are first rate. I have a white Carezza and think it looks pretty good.


I had to try several ways but found the method for excellent
(really,really strong though not bitter) shots.

When I purchased this machine 3 months ago, I was new to making espresso. Initially I stuck with the "perfect crema" device which worked well for about a week, then made just a "perfect mess". Once the pin hole in the rubber base becomes clogged, it is useless. Of course, one could periodically punch new holes in it but that held little appeal.

So I tried making the espresso in the conventional way...and here is what I learned. The tamper that ships with the product is too small, when used it allows the water to percolate along the sides of the coffee holder rather than thru the coffee itself...the result was coffee without crema. I purchased a 58 mm stainless tamper and that made a big difference; it does require a fair degree of force to tamp it correctly.

The other issue in making excellent espresso is using fresh, oily beans and getting the correct grind. I purchased a Capresso burr grinder and it took a lot of experimenting (for me, the second bar in the "fine" setting works best despite what the manufacturer claims). A better grinder with true settings for espresso would have simplified the process, but I did not want to shell out that kind of money. The Capresso does work well for me.

The machine itself is not pretty and is made predominantly of plastic. It does continue to drip after making the espresso and if I forget to put a dish clothe under it, it does leave a bit of a mess. However, I am making excellent espresso, which is why I bought it.

As an aside, much has been made of the "perfect hockey puck" and the 20 second draw.....I would take the former with a grain of salt, I have made a lot of perfect pucks without any crema.

Others have made reference to the CD which they received; mine did not ship with one. I did have one occasion to contact customer service and they were friendly and very helpful.

In short, there is a learning curve to making excellent espresso and this machine is certainly capable of it.

Do not buy this machine. Terrible Plastic and a motor that makes lots of noice. It can explode any day.
I am from Europe and know about espresso machines.
Now I live in the Caribbean and it is no use to send it back. Costly.
I do not use it any more.
Rene van Nie, Aruba.

I had read the early reviews on several espresso aficionado sites. Thos early reviews are good, but several of the reviewrs have updated their opinions and downgraded their ratings after owning the machine for 6 months or more. I feel the same way.

The internal build of the machine has some good specifications at this price range. When you start using it you can make very decent espresso.

But the problems start after a while. Most are related to design flaws which are still present even thought the internals have been around for three years. The flaws and problems are:

1) incredible amount of leaking. After four months or so my machine started leaking...it got worse and worse. I thought it was my machine only, but checking the forums I saw this was common. I broke down the machine, replaced several (expensive) gaskets and the problem came back in a month. You need a 2' by 1.5' tray under this machine on your counter.

2) height of steam wand and porta-filter. This is an insane design flaw. They are so low as to insure that it is impossible to use the foam wand without tilting back the machine. No standard milk foaming pitcher, or even the smallest ones, fit. The height of the brewing head is also so low that no standard cup fits. I am not talking about mugs, cups won't fit. You have to use a small espresso demitasse, and then transfer. result: cold espresso and more spills.

3) broken portafilter handles. My portafilter handle broke after six months. I was suprised and blamed myself unitl I realized this is extremely common. One sees it on the fourms all the time, and in fact the sole parts distributer in the US lists the handle alone because of this known flaw. (the head is NOT all brass as claimed as the bolt connecting the head to the handle is cheap metal, corrodes, expands and breaks the plastic around it!)

The monopoly on parts replacement means this is a WHOPPER cost to repair. Indeed I ordered the plastic replacement for the handle (nearly $30 with shipping) and waited two months to find out it was back ordered due to demand! They told me my only choice was to replace the entire entire brewyead set (handle and portafilter) for over $55 shipped -- all because of a commonly breaking piece of plastic that would cost about $1 to make! Gaggi is taking its customers for a ride on this. I don't expect them to admit a clearly known flaw but the least they could do is not gouge price the needed part! (they are charging double the price for bread head set and even though the brew head measures a standard width you have to use theirs due to non standard twist lock.)

I replaced the whole brew head and the same part broke again after 8 months. It is made even cheaper than the original. I spent $55 shippled for the part and the flaw is still there! On top of that the plastic part alone, clearly listed because of the common breakage, is still "backordered."

Conclusion: This machine seems like a great deal due to the fact that it uses similar internals as good Gaggia machines in the $300 to $400 range. But the savings is quite short lived in that the leaking is copious and you will need to replace parts at non standard prices (I checked similar gasket and other parts prices for other makers and they are way lower). You will spend a lot of money and time dealing with the flaws.

I purchase a Gaggia Carezza from Amazon.com in January of 2006. I've been able to consistently make a good espresso. Overall, I've been very happy with the machine, using it two times a day for about a year.

However, just short of the one year mark it stopped working. I contacted the company indicated in the documentation, importika, for assistance. I have in general been pleased with their response time and assistance. However, their intial suggestions turned out to be incorrect and it required some troubleshooting on my part to figure out the problem. Now that I know what is wrong (and how to make it work) and would like a replacement part, they've stopped responding to my inquires. So here are the details for those who want them, summary at bottom.

Step 1
It stopped working one day. Not just the boiler (important later) but no lights at all, completely dead. I checked other power outlets and made sure they were active (using a toaster for that purpose) and it was the unit. I called importika and sent an email. Email turns out to be the best way to contact them. There is no local repair shop in my area.

Step 2
They suggested the power outlet should be checked (a good idea, but I had already checked) and suggested that the "thermal fuse" had probably burned out and provided the information to order a new one. I didn't want to order one until I tested the fuse. Importika kindly and promptly sent me the information I needed to locate the fuse. I opened the unit, tested the fuse and it was fine. I informed them of that.

Step 3
Before I received the initial return email I looked on the web and found some references indicating that the thermal fuse only affects the boiler and shouldn't cause the unit to go totally dead. I sent a note to importika asking if the thermal fuse would cause it to totally fail and they said yes.

Step 3.5
I called Amazon since I was starting to doubt I could get this fixed. They were also very pleasant but were unable to help, it's no longer under warrenty. They also seemed unaware that an importer stood between them and Gaggia in terms of getting help, initially indicating that I should contact Gaggia directly. So I sent an email to Gaggia, without response.

Step 4
I got another email from importika saying that it could be the thermostats and providing the order information. I sent back a note saying that I was starting to be uncertain about my capability to fix it. In the meantime I looked closer inside (which by the way is very easy to do) and discovered the location where the power cord enters. It appeared that there was a fuse block there. I checked that block (after sending a note to importika questioning whether it could be the problem, but receiving no specific reply to that question) with an ohmmeter and it looked fine, no broken connection there.

Step 5
Having an ohmmeter and no good answer yet, I poked around some more and discovered that one side of the main power switch didn't appear to be closing. I poked around some more and traced the wiring from the main power cord through the switch to the main power LED and back, both visually and with an ohmmeter. I discovered that neither the thermal fuse nor the thermostats are in line with the main power LED. As a matter of fact, the only thing in that circuit besides wires and connectors is the top power switch. I flipped the switch and accidently discovered that if you flip it normally it doesn't engage, but if you just tap it slightly on the "off" side after flipping it, it clicks and closes. So the switch isn't operating correctly, and the problem could never have been either the thermal fuse or thermostat, since they are not in the circuit with the main LED. I would have wasted time and money replacing them.

Step 6
I sent a note to importika telling them about my discovery and asking how I can get a new switch (I'm concerned that this one won't continue working for long). No response. I now use it, gingerly, and am waiting for that switch to fail.

Summary
It's a very nice coffee maker for a good price, maybe not reliable.

There are pleasant helpful people at the importer (importika) with limited and mistaken knowledge of failure mode symptoms, but able to provide important information, especially on thermal fuses and thermostats, that may be helpful in many cases.

If you blow a thermal fuse or thermostat, you can get parts and fix it yourself. Anything else seems to be out of the normal realm of self repair alternatives and you need a repair shop, or some technical skill and a way I don't have of getting information and parts.


I just got this a few weeks ago and am in love. This is my first pump machine after having a Krups steam machine for a few years, which I enjoyed, but always wanted something better. Once I discovered some of the better cafes here in San Francisco, such as Blue Bottle and Ritual Roasters, which make incredible espressos and cappuccinos, I couldn't go back to starbucks or my sad little Krups. But I also didn't want to shell out tons of money. So I researched the coffee sites, such as wholelattelove and coffeegeek and amazon reviews and came to the conclusion this would be a good first step, for a descent price. The machine has all the features of pricier products, but skimps on the shell, which is plastic. I thought this wouldn't bother me, but it is a little light. While I'd prefer a heavy, all steel machine, I didn't want to pay extra for ascetics.

Also remember to get a good grinder. I bought a cheap burr grinder which I thought would work, but it didn't produce grounds fine enough or consistant enough to make crema without the "perfect creama" device included with the Carezza (a lot of the reviews here and elsewhere poo-hoo the use of this thing, I'm not sure why, because it does the job).

I also tried buying beans from those earlier mentioned cafes, but their machines ground the beans too fine for the Gaggia, and my shots pulled long, way over the golden rule of 20-25 seconds for a double shot.

Today I used a new grinder, a KitchenAid ProLine Burr Grinder (bought on amazon as a refurbished product for 60 percent less than MSRP) and got beautiful crema without the little rubber disc.

So, the Gaggia Carezza is a great machine if you have time to fool around with grinds and timing, and patience required to start it up properly (by letting it heat up all the elements) and clean it off after use. If you're going to be using it to serve multiple people every day at the same time, the process might get tedious, and you might want to look at machines with two boilers - one to heat the water for espresso and one for steaming, so there's no downtime in between pulling shots and frothing milk. But otherwise, a great little machine for a great price.

This machine works great, but there is only enough room for an espresso cup. I prefer more to drink, and would like to see it set to take at least 6oz. cup. Granted if you are making a larger cup of espresso coffee it is going to be a little deluted, but it is far better than a drip or press. The look and size of the machine works great. It is sleek and designed well for use. The parts are all easy to use and convienent. I highly recommend this for home or office. It's quick, sleek, easy to use and the price is right! Makes a great cup of espresso or capuccino.

I cant express how wonderful this machine is and for the money too!!! Very simple to use, and very powerful as well. Ive had the Mr.Coffee espresso machines and Ive gone through about 4 of them. I finally paid just a little more for this one and Im glad I did. It makes HOT espresso and the pump powers the water through the Espresso grind!! Wish I would have bought one a long time ago!!


My husband bought this machine as a Christmas present to replace another one made by a German company. There is no comparison, this is the best. It makes excellent espresso, and the milk gets frothy fairly fast. I have had many espressos but this machine by far outclasses the others. If you are going to have an Italian drink, you need an Italian machine.
If you use the attachment for "crema perfetta" then your milk is outstandingly frothy faaaaast. I only drink skim milk but it gives me great results every time. I honestly recommend this machine, not only because I am Italian, but because the results are outstanding.

I purchased this machine from Amazon about a year ago and have used it almost everyday since. This is the second espresso machine I have owned (prior one was an inexpensive Delonghi pump machine). I am not a coffee snob but have a fairly good sense for good and bad espresso.

Most of the comments about this machine that are posted on amazon, both the good and the bad, are generally accurate. I've listed my opinion of the pros and cons below:

Pros:
1. Consistent shot of espresso (assuming correct grind)
2. Consistent crema (even without the crema attachment)
3. Fairly quick to heat up
4. Looks decent in a kitchen with all stainless steel appliances
5. Not too loud
6. Easy to clean
7. Comes with very extensive instructions and brewing tips
8. Filter has sturdy feel
9. Price

Cons:
1. Takes time to get accustomed to (see #7 above)
2. MUST have perfect grind. I use a Capresso Infinity to grind my own beans. Before grinding my own beans, it was nearly impossible to get a perfect cup with preground beans.
3. The frothing wand is too low making it difficult to get a cup of milk beneath it.
4. Messy. It drips after you finish extracting a cup and sometimes drips when warming up.
5. Plastic housing could have sturdier feel to it

I purchased this machine after reading and researching all over the web, and thus far the machine has performed exactly as expected. For those unfamiliar with how it works, the directions can be a bit overwhelming, but after you get your first cup going it is quick and easy to keep them going. Machine is good construction, and easy to clean. Overall the best value I could find anywhere for under $200.

I bought this machine for my bf as a gift. At first it seemed a little complicated to figure out where all the parts go but once we got it going we were amazed.
It makes a wonderful expresso (we buy beans from caribou coffee). The milk frother is great. Makes perfect smooth froth.
I highly recomend this machine to anyone who wants to have a coffee shop in their home.


This Espresso maker uses a pump rather than steam. This is an important difference. Steam espresso makers are usually very cheap, in the $40-$50 range. But steam espresso makers cannot generate enough pressure to make the crema. Crema is the beautiful, brown cream found on the top of a perfect espresso. That is what makes an espresso an espresso. If you don't have crema, all you have is just a very strong coffee. Only good espresso makers with a pump can create enough pressure to make crema. Don't be fooled by the cheaper units. This is a good solid espresso maker that makes TRUE espresso.

This machine produces better crema than I've seen anywhere in real life. If you're going to buy a more expensive machine make sure you need to make espresso for more than a handful of people, or want adjustable tempurature gauges and a cup heating feature. Otherwise save your money, buy this machine, and get a really solid burr grinder, since you'll find that having the right grind is even more important than the machine you're using.

I didn't know what perfect crema was until I bought this machine but after 3 or 4 tries, I was getting it. The froth for capuccino is excellent and only took 1 or 2 tries to get that down. Only problem I had was after being away for 4 days, I couldn't get the froth despite thoroughly cleaning all the apparati 3 times. Then I turned on the frother and shot hot water through the frothing tube by turning on the coffee maker (the frother overrides the coffee maker if they are both on). This cleaned out whatever was causing the problem and it's been perfect since. At least every second time that I use the machine I do this for a few seconds. For the money ($200), I would give this machine 6 stars. It even comes with a video instruction disk.

have had the machine two months or so. it does make reasonably good coffee but steamer is difficult to work and does not do a good job. doesn't frothe well and is too long for cups.

Last December, I bought this Gaggia 35008 Carezza Espresso Machine after reading a bit about various home espresso makers and realizing I could never afford one of the sleek all metal models rugged enough to withstand the rigors of deep space travel.

I figured if this machine lasted for nine months, then I would report back, and so far the news remains positive. (I had a bad experience with a cheaper brand that rhymes with hack and drecker.) With a minimum of fuss and effort, we managed to make decent espresso pretty quickly. But as our skills improved, we have been able to finesse very good espresso from this machine: espresso that packs plenty of caffeine and causes people from all parts of the house to levitate into the kitchen.

The various parts and accessories that come with this machine requires that one invest into some sort of enclosure for corralling these lest you not be able to power up the cool sounding "turbo frother" (wouldn't that be a good name for a band) of smack down the finely ground bean with the tamper (proof that an inverted spoon is not cool-sounding enough for this job).

I must confess that the first Gaggia I purchased was DOA, but Amazon had a new one in my hands within a couple of days and this one has not failed.

I must also confess that the so called "soft lines and casing in ABS plastic" are neither distinguishing features nor attractive features. "Soft lines," well, I don't think so. It looks like a cross between a seashell and one of Professor Tolkien's ominous two towers. Why silver? Nothing else in our kitchen is cursed with this particularly ugly fake silvery color, so the Gaggia does not exactly blend in on the counter.

But we like it regardless and as the cold weather approaches will summon the Gaggia to froth and steam regularly.


OK, I don't want to be overly negative. And I HATE buying anything that receives less than 4 stars. So I bought this Gaggia for my hubby. It's supposed to come with this rubber nipple that makes a crema. My problems are that a. the nipple is too big for the place where you put the coffee grounds (sorry I don't know technical terms, i'm no pro here, fellas). So I can't even fit the coffee into the machine with that rubber nipple in it. We called Gaggia and they were like, yeah, there is a problem with those rubber pieces. Don't even use it. But that's the point of buying this expensive machine, isn't it? The beautiful and delicious crema. My husband compares the quality of this machine, without the crema nipple with that of Starbucks coffee. Which he thinks is mediocre. But, you know, he would buy at least one regular coffee at starbucks a day, i'd say. So added up, this machine actually saves us money before the year is out. At least it gives me a few years to save up for something that I really expected. Sad really. But if it tastes like Starbucks, that's not too bad. I like starbucks, actually. I like a really stiff cup of coffee, they don't make that. But what they do make, I like as well. It's too late to return it, unfortunately, or I would in a heartbeat. If you like the Buck, though, buy it. And if you manage to get the right nipple, I believe all of your wildest coffee dreams will come true.

I got my carezza in june and have been finally getting great, consistent shots with it for about a month now. I drink a double shot twice a day, so at this point the machine has about 150 so double shot pulls on it. And I am quite satisified with it. The only caveat, is you need to pair this machine with a great grinder (I have a gaggia mdf) and the freshest beans possible. If you do these things you will not be let down, and you will end up with pulls much better than any starbucks you've ever tasted (which, I suppose isn't saying much). Good luck!

Got mine today! Unpacked, ran some blank runs through to get everything lubed up and hot. Made my first weee cuppas and... they sucked. I musta tamped waay to hard and just got nastyness. Then I read their manual and messed around with how hard I was tamping the grinds and voila! crema without their silly crema disk! If you see me shaking in the streets 5 years from now help a man out and give me enough beans for a double shot...

Update---
After several months, the above review isn't super useful. Get a good burr grinder, good tamp, practice, [...], throw away the perfect foamy disk, throw away the bottom 1 piece of the milk foaming wand, make microfoam now. Enjoy...

The pump never worked. We read and followed all instructions--there were 2 booklets and a website with 3 different sets of priming and other operating instructions--this is very poor. Customer service was slow and repeated instructions which we had already followed. Technical support sent yet another set of instructions involving an Allen Wrench and a Phillips Head screwdriver. Luckily we have those items in our house. We took it apart and put it back together and the pump still didn't work. Returning it as DOA (free shipping) involved complicated instructions and procedures. We have not yet received acknowledgement of our refund. I would never buy from this company again.

OK, so i'm not rich. at all. but i'm a coffee addict. and after i burned out my last machine ($100 krups jobbie) I decided it was time to go for something real. i knew i couldn't afford it, that it would just be credit card debt, but i knew it would be cheaper to get a nice machine that lasts instead of blowing $100 a year. i got this carezza silver. i really really like it.

the downfalls are the silver plastic isn't really as sexy as the photo shows, and the machine doesn't really stay at pressure for long. two shots and it's down for a good 10 sec to repressurize. but that's good, cuz i shouldn't really be drinking 4 shots anyway. the other thing is the instructional video is in some strange european format (some kind of DVR) that i haven't been able to view anywhere, leaving me to wonder what the heck that chute that opens on the top of the machine is for.

either way. now, we working class drones can have good espresso. huzzah to that.

This is my first high caliber espresso machine and I'm enjoying learning the art of making espresso the "proper" way - definitely a grown up machine. My previous maker allowed me to make easy and fast espresso drinks, albeit not of the highest quality, but when I coupled it with the frothed milk (which I became very adept at doing), no complaints.

The silver Carezza is elegant, reasonably priced, and of a compact size - three of my most important factors. It acts like a woman in that you CANNOT rush the process and must allow it to warm up. Not doing so produces weak, somewhat watery espresso. I also never realized how much tamping adds or takes away from the taste so this is something that's more art than science. It takes a bit longer to produce a large cup (or two small demitasse ones) but because the taste is richer and more robust, I also tend to drink less.

I continue to use a blade grinder even though the manual recommends that I do not. I've become very good at grinding my beans into the fine grind needed and so far all I've had to do is adjust the tamp or volume of coffee I add to achieve my desired taste. This again seems to be more art than science.

The frother works great but because of the low spout I find it takes a bit more effort to get just the right angle so that I can hold the milk pitcher comfortably and then later expel the air and excess milk into the sink. There's a separate on/off switch for frothing milk that I've forgotten to turn off on occassion - it must be turned on only after the espresso is brewed, hence easy to forget to turn off...well, at least for me.

The only thing that I don't like is how much the filter holder drips. When I get rid of the grounds it usually drips as I turn it over to bang out the grounds, and then again after brewing so I always need a small cup to catch the excess. Seems that by the time I'm done with grinding, pulling, frothing, and emptying there's a bit of mess on kitchen counter. Perhaps as I continue this will become less so.

The setup comes with two manuals - the second is more interesting in that it has recipes and other tips. There's also a CD which I have yet to watch but at some point will.

I'm glad that I purchased this machine and am having fun with it.

...and does it with the Capressa Infinity. My first time making home-made espresso. Ground the beans with the Capressa, made the espresso with the Carezza and had perfect crema on the first try. Great combination at good prices.